Saudi American Glass
The Executive Management have established corporate objectives to ensure that we have a basis for ensuring improvements in customer satisfaction, business performance, productivity, relations with suppliers and the competence of our people. These corporate objectives will provide a basis for improvement and a focus for all of our staff:
To ensure that we monitor the level of customer satisfaction with our products and services so that we have a sound basis for continually improving customer relations and thereby increasing our market share. To monitor the performance of our business processes so that we can continually improve the efficiency of our operations and productivity.
To continually reduce the level of internal nonconformance in relation to the level of business – not only in the products and services provided, but also in the Quality Management System.
To continually monitor the performance of our Suppliers, as they can contribute significantly to the overall efficiency of the business. To ensure that we have an adequate level of competence within our staff. This is brought about by careful recruitment and by arranging and providing adequate training.
We ensure that the objectives are:
- Measurable and relevant to our improvement aims
- Considered to be achievable and set against timescales
- Understood at all levels within the company
Our quality system is planned to achieve these objectives by setting targets for the performance of our processes and reviewing our performance – and the objectives themselves – at Management Review and other periods as appropriate to the process or situation.