Saudi American Glass Company is a subsidiary of Glass LLC, the first-of-its-kind and the only glass holding company in the region and part of Dubai Investments.
Dubai Investments is the leading Middle East investment and a public joint stock company listed on the Dubai Financial Market (DFM). The company has grown to become a major player in the economy of Dubai and the UAE, with prudent investments in diversified sectors and markets across the globe. A portfolio of Dubai Investments subsidiaries offer a comprehensive range of products and services in the building materials and construction sector, in addition to expertise in a number of areas in the construction process. SAGCO was acquired by Dubai Investments in 2006 and has since been successfully operated as a part of its Glass LLC portfolio.
Other companies within the Glass LLC portfolio include Emirates Float Glass, Emirates Glass, Lumiglass and Emirates Insolaire.
In 1993 SAGCO pioneered the introduction of MSVD Technology into the region when it established the first coating plant for the production of High Performance Solar Control glasses. Following the success of this venture in 1999, a second, much larger, coater was established that enabled SAGCO to produce a much wider range of products in order to even better satisfy the growing and more demanding requirements of both architects and building owners.
As a part of Glass LLC, the Company has undergone continuous expansion through substantial investment in state-of-the-art cutting, edge working, drilling and tempering equipment with the aim of ensuring that SAGCO maintains its place as the Company that delivers solutions in glass and meets the highest requirements of Quality and Performance.
SAGCO is, and has always been, committed to provide the best possible product, at the best price, and with the best possible technical support to all of its clients for all its projects.
The Executive Management have established corporate objectives to ensure that we have a basis for ensuring improvements in customer satisfaction, business performance, productivity, relations with suppliers and the competence of our people. These corporate objectives will provide a basis for improvement and a focus for all of our staff:
To ensure that we monitor the level of customer satisfaction with our products and services so that we have a sound basis for continually improving customer relations and thereby increasing our market share. To monitor the performance of our business processes so that we can continually improve the efficiency of our operations and productivity.
To continually reduce the level of internal nonconformance in relation to the level of business – not only in the products and services provided, but also in the Quality Management System.
To continually monitor the performance of our Suppliers, as they can contribute significantly to the overall efficiency of the business. To ensure that we have an adequate level of competence within our staff. This is brought about by careful recruitment and by arranging and providing adequate training.
We ensure that the objectives are:
- Measurable and relevant to our improvement aims
- Considered to be achievable and set against timescales
- Understood at all levels within the company
Our quality system is planned to achieve these objectives by setting targets for the performance of our processes and reviewing our performance – and the objectives themselves – at Management Review and other periods as appropriate to the process or situation.